Privacy Policy

Updated April 30th, 2025

1. ABOUT US AND THIS POLICY

Schedule Your Exam, LLC (collectively, SYE, we, us, or our) value the privacy of individuals who use our applications, website (including https://scheduleyourexam.com/), or services that link to this Privacy Policy (collectively, our Services). This privacy policy (the Privacy Policy) explains how we collect, use, and disclose Personal Information received from users of our Services. As used in this Privacy Policy, Personal Information means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, or as otherwise defined by applicable law. By using our Services, you agree to the collection, use, and disclosure of your Personal Information as described in this Privacy Policy.

2. INFORMATION WE COLLECT AND RECEIVE

We facilitate the online scheduling of eyecare appointments. As such, we may collect and receive a variety of information from you or your devices from various sources, as described below. If you do not provide your information when requested, you may not be able to use our Services if that information is necessary to provide you with our Services or if we are legally required to collect it.

We collect several types of information from and about users of our Services, including:

Personal identifiers such as name, postal address, email address, telephone number, health insurance information, job history, or other similar personal information or identifiers.
Information about you that does not individually identify you, such as geolocation data.
Information about your internet connection, the equipment you use to access our website, and usage details.
The categories of Personal Information we may collect include, but are not limited to, first name, last name, date of birth, phone number, email, residential address, insurance identification number, group number, social security number, primary subscriber, and date of birth of the primary subscriber.

2.1 Information You Provide Us.

The information we collect on or through our Services may include:

Information that you provide by filling in forms on our website, including when scheduling an appointment, reporting a problem, communicating with customer service, or using other features.
Records and copies of your correspondence (including email addresses), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Details of transactions carried out through our website and fulfilment of scheduling an appointment. You may be required to provide Sensitive Personal Data such as Social Security Number for purposes of verifying insurance and credit card information for no-show fees.

2.2 Information We Collect Through Automatic Data Collection Technologies.

As you navigate through and interact with our website and Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our website, including location data, logs, and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, and browser type.

We may also use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). For information about choices and how we respond to web browsing signals, please see How Can You Exercise Your Privacy Rights.

2.3 Analytics Technologies.

We use a private analytics tool for internal purposes only, to measure patient engagement and for improving our Services based on measurement of certain usage data. We do not use any third-party vendors for analytics.

2.4 Third Party Use of Cookies and Other Tracking Technologies.

Some content or applications on our website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use Cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. We do not control these third parties’ tracking technologies or how they may be used.

3. HOW WE USE YOUR INFORMATION

We use the Personal Information we collect to provide and enhance Services, communicate with you, prevent fraud, conduct analytics, comply with legal obligations, and for other purposes for which we provide specific notice at the time of collection.

4. WHO WE SHARE YOUR INFORMATION WITH

We do not share or otherwise disclose the Personal Information we collect from you except as described, including to service providers, for legal and regulatory disclosures, with your consent, with partners and affiliates, and in connection with business transfers.

5. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

Marketing Communications, Do Not Track, and State Privacy Rights options are available as permitted by applicable law. To exercise your privacy rights, contact us at info@scheduleyourexam.com or by post at 12112 Anderson Mill Road, Bldg 12C, Austin, TX 78726.

5.6 European Union General Data Protection Regulation. We exclusively market and sell our services to United States-based organizations and individuals. If you are an EU resident and would like to request that your data be securely removed from our systems, please email info@scheduleyourexam.com.

6. SECURITY

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. Transmission of information via the internet is not completely secure.

7. EXTERNAL LINKS

Our websites and services may contain links to third party websites. Those third-party websites maintain their own policies regarding the collection and use of your information.

8. RETENTION

We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary, unless we are required by law to keep it longer.

9. CHILDREN’S PRIVACY

We do not knowingly collect, maintain, or use any personal information from children under the age of 16, and no part of our Services is directed towards children.

10. CHANGES TO THIS PRIVACY POLICY

We will post any adjustments to the Privacy Policy on this page. If we materially change the ways in which we use or share Personal Information, we will attempt to notify you.

11. CONTACT US

If you have any questions regarding your information, or you'd like to correct and/or update any such information, please contact us at info@scheduleyourexam.com or via post: 12112 Anderson Mill Road, Bldg. 12C, Austin, TX 78726